Money Back Policy
NTS Infotech provides web hosting to clients worldwide, and we have a responsibility to protect each client and to provide the best services available.
All clients of NTS Infotech are subject to the following refund policy:
30 Days Money Back Guarantee:
We are so confident with the way our plans are designed and the 24x7 prompt customer service we provide ,that we provide 30 day money back policy. Actually its a simple rule, if you provide excellent service no client wants to cancel the service as its a problem for both the client and the hosting service provider. Its more problematic for the client, as he is upset and needs to transfer all his data to another host and again wait for the domains to resolve to another server which harms his business. In this way we understand our client, we understand and know their problems very well and hence we provide a great product along with perfect service that a client does not need to cancel his service. Actually thats what a client needs, A host should be prefect that client does not need to cancel his service with them and we are really the best at it. Hence we provide 30 day money back policy to our clients. You will get full refund within 30 days of signup if you want to cancel. Money Back guarantee is included in all web hosting plans. Money Back Guarantee policy does not apply to services such such as : Domain Registration, Dedicated IP, Dedicated SSL Certificate, Dedicated Servers and Web Design services VPS Hosting.
99.9% Up Time Guarantee:
The plans we provide are reseller plans that means our clients have further clients. So obviously we have to provide 99.9% uptime or else it will affect our business and our client’s business both. Our servers hardware is latest and we have dedicated staff for monitoring and hence we can and we provide 99.9% uptime guarantee. Your website needs to be accessible for the visitors in order to generate sales. For this reason NTS Infotech offers 99.9% uptime guarantee. It means that your website will be up and running at least 99.9% of the time during any 12-month period. This guarantee includes network uptime, server uptime, web server and service uptime. 99.9% uptime guarantee is included in all web hosting plans.
100% Satisfaction Guaranteed:
Organizations need to retain existing customers while targeting non-customers. Measuring customer satisfaction provides an indication of how successful the organization is at providing products and services to their clients. At NTS Infotech we strive hard to provide and maintain 100% satisfaction guarantee to our clients.
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